Welcome to AmeriFirst Home Mortgage

Have a mortgage with us? Here's where you can find answers to your questions.

Welcome to the "Current Client" section of AmeriFirst Home Mortgage. Here is where you can find answers to your questions if you have your mortgage with us.

Wondering about your tax form? Looking for information about your escrow account? We can help. You can call our office Monday-Friday from 8:00am until 5:00pm Eastern time or fill out the form to the right. 

You can also log into your AmeriFirst account right here.

If you're looking for information about getting a mortgage to buy a home, click here to hear from a mortgage consultant.

Customer Care: 1.844.814.7788

Payment Assistance: 1.844.814.7780

Main Line: 1.800.466.5626

Email: CustomerCare@AmeriFirst.com

Mailing address for payments or written correspondence please send to:

AmeriFirst Home Mortgage
Attn: Customer Care
950 Trade Centre Way, Suite 400
Kalamazoo, MI 49002

Mailing address for Written Notice of Error or Request for Information please send to:

AmeriFirst Home Mortgage
Attn: NOE/RFI
950 Trade Centre Way, Suite 400
Kalamazoo, MI 49002

AmeriFirst Home Mortgage Customer Care FAQ

Does AmeriFirst Home Mortgage offer bi-weekly mortgage payments?

AmeriFirst Home Mortgage does not offer a bi-weekly payment service.  You can find bi-weekly payment programs out there. However, they are run by 3rd parties and there are fees involved.  The allure of these services is that they sell homeowners on the idea that they’ll save on interest because they’ll be making one extra payment per year.  While that’s true, you don’t need to pay someone a fee to accomplish that goal.  If you want to save on interest, we recommend you divide your payment by 12 and send that amount as extra principal each month.  Please advise: AmeriFirst does not accept payments every 2 weeks. Sending half your mortgage payment to us every 2 weeks can cause all kinds of problems, and we’d hate to see payments have problems.

Does AmeriFirst Home Mortgage provide coupon books?

No, we do not provide coupon books.  Borrowers are sent a monthly billing statement which has a tear-off coupon at the bottom.  If you’re not hip on receiving paper statements, we have an e-bill option that you can sign up for on our customer website.  Monthly statements are generated using a bill-and-receipt method.  This means, we will create a billing statement for the next payment due when the payment for the current month is received.  If we do not receive a payment before the end of the grace period, a statement will generate after the grace period expires billing the borrower for two payments plus a late charge.

What is the AmeriFirst Home Mortgage grace period for paying my mortgage?

The grace period at AmeriFirst Home Mortgage – the time frame that you won’t be charged any fees – is 15 days. This means a borrower – that’s you – has until the 16th to make their payment without being charged a late fee.  If the 16th falls on a weekend or holiday, we extend their grace period to the following business day.