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Monday-Friday, 8am-7pm Eastern

Customer Care: 1-844-814-7788

Payment Assistance: 1-844-814-7780

Main Line: 1-800-466-5626

Email: customercare@amerifirst.com

Mailing address for payments or written correspondence please send to:

AmeriFirst Home Mortgage
Attn: Customer Care
950 Trade Centre Way, Suite 400
Kalamazoo, MI 49002

Mailing address for Written Notice of Error or Request for Information please send to:

AmeriFirst Home Mortgage
950 Trade Centre Way, Suite 400
Kalamazoo, MI 49002



AmeriFirst Home Mortgage Customer Care FAQ

Does AmeriFirst Home Mortgage offer bi-weekly mortgage payments?

AmeriFirst Home Mortgage does not offer a bi-weekly payment service.  You can find bi-weekly payment programs out there. However, they are run by 3rd parties and there are fees involved.  The allure of these services is that they sell homeowners on the idea that they’ll save on interest because they’ll be making one extra payment per year.  While that’s true, you don’t need to pay someone a fee to accomplish that goal.  If you want to save on interest, we recommend you divide your payment by 12 and send that amount as extra principal each month.  Please advise: AmeriFirst does not accept payments every 2 weeks. Sending half your mortgage payment to us every 2 weeks can cause all kinds of problems, and we’d hate to see payments have problems.

Does AmeriFirst Home Mortgage provide coupon books?

No, we do not provide coupon books.  Borrowers are sent a monthly billing statement which has a tear-off coupon at the bottom.  Monthly statements are generated using a bill-and-receipt method.  This means, we will create a billing statement for the next payment due when the payment for the current month is received.  If we do not receive a payment before the end of the grace period, a statement will generate after the grace period expires billing the borrower for two payments plus a late charge.

What is the AmeriFirst Home Mortgage grace period for paying my mortgage?

The grace period at AmeriFirst Home Mortgage – the time frame that you won’t be charged any fees – is 15 days. This means a borrower – that’s you – has until the 16th to make their payment without being charged a late fee.  If the 16th falls on a weekend or holiday, we extend their grace period to the following business day.   

I’m having trouble making my mortgage payments, what can I do?

AmeriFirst has many options to assist homeowners facing financial trouble. Please visit the Payment Assistance page for details on options available and how to apply. 

We also partner with many states through the Hardest Hit Program, please visit this page for a list of participating states and links to apply.  For additional foreclosure avoidance resources you can contact HUD at (888) 995-4673 www.hud.gov.