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Your business is important to us and we are committed to ensuring that you and your loan receive the highest level of care and attention.

Contact Us

Monday-Friday, 8am-7pm Eastern

Customer Care: 1-844-814-7788

Payment Assistance: 1-844-814-7780

Main Line: 1-800-466-5626

Email: customercare@amerifirst.com

Mailing address for payments or written correspondence please send to:

Amerifirst Home Mortgage
Attn: Customer Care
950 Trade Centre Way, Suite 400
Kalamazoo, MI 49002

Mailing address for Written Notice of Error or Request for Information please send to:

Amerifirst Home Mortgage
950 Trade Centre Way, Suite 400
Kalamazoo, MI 49002

Got questions? Below are some of our most frequently asked questions concerning mortgage payments.

Does Amerifirst offer bi-weekly mortgage payments?

Amerifirst Home Mortgage does not offer a bi-weekly payment service.  Bi-weekly payment programs are usually run by third-party companies who charge fees for their services.  While it's true you can significantly reduce the length of your mortgage and save yourself thousands of dollars on interest by paying your mortgage bi-weekly (you'll be making one extra payment per year),  you don’t need to pay a fee to do something you can do yourself.  If you want to save on interest, we recommend you divide your payment by 12 and send that amount as extra principal each month. 


Please note: Amerifirst does not accept payments every two weeks. Sending half your mortgage payment to us every two weeks can cause potential problems with your account. 


Does Amerifirst provide coupon books?

No, we do not provide coupon books.  As a borrower, you are sent a monthly billing statement which has a tear-off coupon at the bottom.  Monthly statements are generated using a bill-and-receipt method.  This means we will create a billing statement for the next payment due when the payment for the current month is received.  If we do not receive a payment before the end of the grace period, a statement will generate after the grace period expires, billing the borrower for two payments plus a late charge.

What is the grace period for paying my mortgage?

The grace period at Amerifirst Home Mortgage – the time frame that you won’t be charged any fees – is 15 days. This means you have until the 16th to make your payment without being charged a late fee.  If the 16th falls on a weekend or holiday, we extend your grace period to the following business day.   

I’m having trouble making my mortgage payments, what can I do?

We're here to help if you have trouble making payments. Please visit the Payment Assistance page for details on options available and how to apply. 

We also partner with many states through the Hardest Hit Program; please visit this page for a list of participating states and links to apply.  For additional foreclosure avoidance resources you can contact HUD at (888) 995-4673 www.hud.gov.


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